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Frequently Asked Questions
Shipping and Delivery
We aim to dispatch orders within 1-2 working days. UK orders usually arrive within 3-4 working days. International orders may take 7-10 working days depending on customs. UK customers have the option to select 24 hour but must be ordered before 11.30am. If ordered on a weekend or bank holiday it will not dispatch until the next working day.
Yes, we ship all over the world. Delivery cost will be added at checkout and we use tracked services. Note, the customer is responsible for paying any local tax and customs fees at their end.
Absolutely. Once your order is dispatched you will receive a tracking link.
Returns and Exchanges
Yes. You have 14 days from the day you receive your order to return an item or (UK only) request a same product exchange, provided items are unused and in their original condition. For returns received after 14 days please take note of our full returns policy HERE
If the item is faulty or we’ve made a mistake, we’ll cover the cost. Otherwise, return postage is the customer’s responsibility.
Sizing and Fit
Each product page includes a size guide with measurements. If you’re between sizes, we will always suggest whether or not so size up or down. Please always note the style of item (oversized, classic etc). We also have a page on sizing HERE
Product Details
We’re passionate about quality and ethical manufacturing. Most of our styles are made from organic cotton, BCI cotton, linen, or other natural fibres that feel beautiful and last longer. All of our garments components are clearly noted on each product page.
We recommend cool washes on a handwashe cycle and air drying where possible to keep fabrics looking their best and to reduce environmental impact. Always iron on reverse or use a clean tea towel to protect any graphics
Payment Options
We accept major credit/debit cards and Klarna. Please take note of the returns policy if using Klarna
Yes! Digital Gift Cards are available - perfect for last minute presents
Other Questions
Yes. We try to only produce in small batches so the popular items can sell out fast. We have a waitlist on almost all product pages where you simply select your size and add your email address to be automatically alerted if an items comes back into stock
Sometimes these are simply a size return and if there is a big waitlist it can re-sell immediately. This is usually on our limited edition small runs.
The best way is via our contact form HERE. Please don't contact us via social media as we cannot stay on top of queries and conversations can get lost. Saying that our Instagram page it is a great way to find information we have already shared.