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Delivery and Returns

Delivery, Returns & Exchanges

📦 Delivery

UK Delivery

  • Orders under £100: £3.90 (Royal Mail Tracked 48)
  • Orders over £100: FREE (Royal Mail Tracked 48)
  • 24 Hour Tracked: £4.90 (order before 12pm, weekdays only)

Orders are packed within 1–2 working days.

International Delivery

  • Shipping cost shown at checkout
  • Sent via Royal Mail International Tracked
  • Delivery usually 7–10 working days

Please note:

  • Customs duties/taxes are the customer’s responsibility
  • Unpaid charges resulting in return-to-sender will not have postage refunded

❌ Cancellations & Amendments

  • Please contact us as soon as possible to cancel or amend an order
  • We cannot guarantee changes if your order has already been processed
  • If unsure, cancel and re-order the correct item

🔁 Returns

We hope you love your order, but if not:

  • 14 days from delivery → full refund
  • 15–28 days → store credit only

Conditions:

  • Items must be unworn, in perfect condition, with tags attached
  • Must be free from marks, makeup, perfume, hair, etc.
  • Items returned in unsuitable condition may:
    • Be refused
    • Or incur a £15 cleaning fee

Important:

  • ‘End of line’ items = store credit only (no refunds)
  • Return costs are not covered (unless faulty – up to £3.50 refunded)
  • Keep your proof of postage

🚫 Important Notes

  • Do NOT use EVRI for returns
  • Do NOT log returns through Klarna
    • This creates issues and may affect future Klarna availability
  • Double check the returns address! Any returns sent to a wrong address/business will incur a charge that will be deducted from your refund.

🔄 Exchanges (UK only)

  • Must be requested within 14 days
  • Only available for size exchanges of the same item
  • For other items, please re-order and return your original item

🌍 International Returns

  • No exchanges available
  • Refunds only (within return timeframe)
  • Mark parcel clearly as “RETURN” / “RETURNS DEPARTMENT”

📮 How to Return

Send all returns to:

FWP BY RAE
c/o Birch
Heritage House
Cossall Industrial Estate
Ilkeston
Derbyshire
DE7 5UD

Include:

  • Name
  • Order number
  • Reason for return
  • Exchange request (if applicable)

Or you can print off and fill out our RETURNS FORM HERE

💳 Refunds

  • Issued to original payment method
  • Can take up to 10 working days to appear

📧 Contact

All queries: orders@fwpbyrae.com