Delivery and Returns | FWP BY | Free delivery over £100

All returns must go to - FWP BY RAE, c/o BIRCH PRINT, Heritage House, Unit 5, Solomon Road, Ilkeston, Derbyshire, DE7 5UD

You can fill out our RETURNS FORM HERE

UK DELIVERY

UK Orders under £100 - £3.90 via Royal Mail Tracked 48 Hour
UK Orders over £100 FREE via Royal Mail Tracked 48 Hour
UK 24 Hour Tracked - £4.90
International - price shown at checkout

Once an order is placed and payment is confirmed, it will be packed within 1-2 working days from the date of purchase.

UK 24 Hour orders need to be processed BEFORE 12.00 noon. Orders made after this time or on a weekend or bank holiday will be dispatched the next working day.

NON UK / INTERNATIONAL DELIVERIES

Prices for delivery outside the UK vary and will appear once an address is entered. We use Royal Mail international tracked for shipment.

When shipping outside of the UK additional local duties and taxes may be charged. These vary by country (use your local countries tax as an estimate), and it is the responsibility of the customer to pay. FWP by Rae is not responsible for covering these charges.

Any 'return to sender' orders due to unpaid taxes will not have postage refunded.

Delivery time for International varies, but is around 7-10 *working days.

*Working days do not include weekends or bank holidays.

CANCELLATION/AMENDMENTS

If you wish to cancel an order, please do so quickly in order to stop your order being dispatched.

If you have made a mistake regarding an order, please contact us immediately and ask for your order to be cancelled and then re-order the correct item. Unfortunately we can't guarantee that we can always cancel it in time.

You will always receive an automatic email confirming your order. Please type your email address carefully, and check your SPAM/JUNK folder, and if there is nothing within an hour of ordering, please email orders@fwpbyrae.com to confirm the order has been received. **PLEASE DO NOT CONTACT US VIA INSTAGRAM**

RETURNS - Please read carefully

We want you to be happy with your purchase so *we offer a 14 days returns* for items that are unworn, and in perfect condition. Please be careful with makeup when trying on items as we have the right to refuse a return if soiled with makeup.

Please neatly fold your item and re-use the packaging.
Anything returned for a refund after 14 days and RECEIVED by us before 30 days will be issued with a credit note.
Please note, 14 days is from the date received at the customers destination and the date received back by us. If you choose to hold your post while away these days will be counted as days received.
Please be aware that any items bought under 'end of line' cannot be refunded. If you choose to return any of these items within 14 days you will be issued with a credit note.

If you want to exchange, the website has the most up to date stock numbers so please re-order and return your unworn item for a refund.

All emails regarding orders/returns must be sent to orders@fwpbyrae.com

If there is an issue with a product you purchased, please inform us straight away. Any items returned with a claim of being damaged etc after 30 days and without prior communication will be returned to you.

We are a very small business operating in small batches, which is why we offer 14 days rather than 30 days for refunds and will be strict on this. We have the right to refuse a refund or exchange after this time period. We will use the date the item is delivered as the start date for the above and we must receive this within that time frame.

RETURN ADDRESS
FWP BY RAE, Birch, Heritage House, Cossall Industrial Estate, Ilkeston, Derbyshire, DE7 5UD

Please add a note that clearly states your name, order number and the problem with the item. If you need an exchange (UK customers only) you can exchange sizes on same it garments only.

Please note that refunds will go back to the card you paid with and can take up to 10 working days to show on your account.

We have the right to refuse a refund if the returned item looks used or has been damaged due to lack of care, this includes anything that has been shrunk in the wash.

POSTING YOUR RETURN

Please make sure you write clearly on your delivery note or PRINT OFF and fill out our form HERE

Unfortunately we cannot cover the cost of returns.

For the UK, please use the post office 48 hour service and get a receipt to prove postage as any items not received due to loss cannot be refunded without proof of postage. You can arrange postage HERE

If an item is being returned due to a fault, we will refund you the cost of postage to us - up to a maximum of £3.50.

For returning from anywhere outside of the UK, please make sure that you include “RETURNS DEPARTMENT” in the address and declare the goods as returns to the postal company. Doing this will make sure that your return isn’t delayed at UK customs. WE CANNOT OFFER EXCHANGES for customers outside of the UK but we will refund you the cost of the item.