cosmo sweatshirt chalk pink | fwp by rae

General Purchasing Questions

  • Do you offer 24 hour delivery?
  • What is your returns policy?

    You can find all details on our returns policy here – DELIVERY AND RETURNS

  • Why do sizes sell out so fast?
  • How long will my order take to arrive

    We try and process orders the following working day and if not then the day after (working days are Monday – Friday not including banks holidays). However sometimes it can be 2-3 working days especially if we have a lot of orders or it is school holidays.

    If your order is a PRE-ORDER item, then the date of dispatch is usually written on the item page.

    Everything is posted Tracked 48 hours and once handed to Royal Mail it is usually 2-3 working days from then. You should receive an email saying your item has been dispatched along with a tracking link. Please make sure you have typed your email address in correctly as everything is automated and if there’s a mistake you won’t receive either an order or delivery confirmation email.

  • Can I exchange an item if it doesn’t fit me

    Yes of course. Return it to us 2nd class just get a receipt from the post office as proof of postage. Once we receive it we will send out the new size if it is available.

    Or you can order again and return the other items for a full refund. This is usually the fastest way and guarantees that you won’t miss out especially if stock is low.

  • What are your working hours?

    We operate the business Monday – Friday not including bank holidays. We will answer emails between 9am and 5.30pm.

    We are a really small business, and although active on Instagram, we don’t work around the clock. Rae is a single mum working full time, and even though she tries to keep communication going with all customers, like everyone she needs time to switch off. This is why we ask you not to send messages regarding orders over social media.

    If you email us with an enquiry over the weekend we will get back to you on the Monday.

    In the school holidays we don’t post out every day, especially in Summer, so please be aware that deliveries may take a day or 2 longer.

  • I received a damaged or incorrect item

    On the odd occasion due to human error we may send out the wrong item or one that is damaged.

    If this happens please inform us straight away. We will send out the correct/new item and ask you to send the original back to us.

    We will then refund your postage due to it being our error. However, please do not pay for next day signed as we will only refund standard price postage up £3.50. You can use this link to buy postage. We recommend  Tracked 48 hour.

    A t-shirt is up to 250g sent large letter. A sweatshirt up to 500g small parcel.

  • How is your sizing

    As so many of us are different shapes within certain sizes it’s difficult to always get it perfect. We give a rough guide size but it is always best to go with the measurements at the bottom of the product page.

    Always pay attention to the style of the item too, as not all are the same and are made, for example, as loose fit/standard fit/slim fit.  Therefore it will depend on how you want it to sit on your body. There is always a fit guide in the descriptions on the product page.

    You can read more HERE regarding sizing

  • How do we get in touch?
  • Do you ship outside of the UK