General Purchasing Questions

  • faqs

    Can I Machine Wash My Clothes

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    Yes you can! Please read our page on Caring For Your Clothes

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    Do you offer 24 hour delivery?

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    We can sometimes offer 24 hour delivery. As we are a very small business we don’t always post out every…

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  • faqs

    What is your returns policy?

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    You can find all details including our returns address on our returns policy page here – DELIVERY AND RETURNS

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  • faqs

    Why do sizes sell out so fast?

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    We try to keep on top of stock levels, but we try not to over produce in order to avoid…

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  • faqs

    How long will my order take to arrive

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    We try and process orders the following working day and if not then the day after (working days are Monday…

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    Can I exchange an item if it doesn’t fit me

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    Yes of course. Return it to us 2nd class just get a receipt from the post office as proof of…

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  • faqs

    What are your working hours?

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    We operate the business Monday – Friday not including bank holidays. We will answer emails between 9am and 5.30pm. We…

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  • faqs

    I received a damaged or incorrect item

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    On the rare occasion that the wrong item/size is sent out, or you receive one that has minor damage that…

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  • faqs

    How is your sizing

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    As so many of us are different shapes within certain sizes it’s difficult to always get it perfect. We give…

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    How do we get in touch?

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    It is always best to email orders@fwpbyrae.com. We ask that you do not contact us through social media as this…

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