General Purchasing Questions

  • faqs

    Can I delivery to a safe place?

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    Yes you can and there is an option to add a note to do so, or with your tracking link…

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  • faqs

    Klarna Payments cancelled

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    Sometimes an order is automatically cancelled and this is usually due to the payment not being completed via Klarna. Orders…

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  • faqs

    How long does a Pre-Order take to arrive?

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    If an item opens up for pre-orders, when you select your size a date will show as to when it…

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  • faqs

    Can I Machine Wash My Clothes

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    Yes you can! Please read our page on Caring For Your Clothes

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  • faqs

    Do you offer 24 hour delivery?

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    Yes we offer a 24 hour option and orders need to be placed BEFORE 12.30PM. Any 24 hour orders placed…

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  • faqs

    What is your returns policy?

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    You can find all details including our returns address on our returns policy page here – DELIVERY AND RETURNS

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  • faqs

    Why do sizes sell out so fast?

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    We try to keep on top of stock levels, but we try not to over produce in order to avoid…

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  • faqs

    How long will my order take to arrive

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    We try and process orders by the following working day (working days are Monday – Friday not including banks holidays).…

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  • faqs

    Can I exchange an item if it doesn’t fit me

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    We don’t offer an exchange service, however, you can order again and return the other items for a full refund. If…

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  • faqs

    What are your working hours?

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    We operate the business Monday – Friday not including bank holidays. We will answer emails between 9am and 5.30pm. We…

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